Refund policy

All embroidery designs come with instant download and in the following formats. .pes, .xxx, .jef, .exp, .vip, .dst, .hus, .vp3

You must have a working knowledge of your embroidery machine and a means to transfer your design to your machine. I am not familiar with all embroidery machines or software, please refer to your user guide with questions about this.

Shop stock files: There will be no refunds due to the digital nature of these files however if you do have any issues please contact me with your concerns and I will work with you to resolve the issues. All of my files have been tested and approved prior to putting into the shop, it is recommended that you sample the file prior to final goods being embroidered.

PLEASE NOTE:
Some embroidery designs come with multiple sizes and others only come with one size, it is your responsibility to read the design description and be aware of the size you are purchasing. I do NOT offer exchanges if you purchase the wrong size. The size is clearly listed in the title as well as the description.

IMPORTANT:
Due to the large stitch counts with my designs you need to use the correct amount of stabilizer. Since each machine is different I can't tell you the best stabilizer to use for your particular machine. I prefer to use a good weight cutaway and float a piece of tearaway when necessary. Hooping not floating is highly recommended. My embroidery designs stitch best in the size they are created in. I am NOT responsible for the quality of the stitchout if you resize, alter, or convert it anyway. If you don't stabilize properly you won't have a good stitchout.